At WKHI, we value our customers and wish to provide them with
a positive experience. To offer you the best service possible, all customers
need to follow the same rules and guidelines. These policies are intended to
make WKHI's Service available to all our customers as consistently and
efficiently as possible.
All services may be used for lawful purposes only. Through WKHI's Service, you
may have access to chat areas, bulletin boards, web pages, email, or other
services that enable you to send or post materials ("content") and
make that content available to others. You must not submit, publish, or display
on the Network any defamatory, inaccurate, abusive, obscene, infringing, or
threatening content. In addition, you may not submit, publish, or display any
content that violates any US Federal, State, or Local law. You are solely
responsible for the content you make accessible through the WKHI Network. You
may not use the Service to assist any other person or entity to violate any
Federal, State, or Local laws, ordinances, or regulations.
Social Media Networks
Social Media sites will be monitored by
their owners. Website Know How will not monitor these sites unless it is
contracted to do so. In this event WSKHI will only be monitoring the
social Media site as per the agreed terms only. The owner has the right
to remove any follower it deems fit to at anytime. The owner also has
the right to alter the social Medias sites setting at any time. WSKHI
will follow the guidelines set forth in our client management agreement.
WKHI is not obligated to monitor the network to examine
available content. You hereby acknowledge that if we are made aware of content
that is determined to be, in its sole discretion, unacceptable, undesirable,
offensive, indecent, obscene, excessively violent or otherwise objectionable, WKHI
has the right, but not the obligation, to edit, remove or deny access to such
content. WKHI may disclose any content or records concerning customer's account
as required to satisfy any law, regulation, governmental request or court order.
Pornography and sex-related merchandising are prohibited on
all wKHI servers. This includes sites that may infer sexual content, display
nudity, or link to adult content elsewhere. This is also true for sites that
promote any illegal activity or content that may be damaging to WKHI's servers
or any other server on the Internet. Links to such materials are also
prohibited. In addition, any site selling or promoting bulk email service is not
allowed. Below are some examples of non-acceptable content or links:
Customers may not use the WKHI Network with an attempt to circumvent user
authentication or security of any host, network, or account. This includes, but
is not limited to, accessing data not intended for the customer, logging into a
server or account the customer is not expressly authorized to access, password
cracking, probing the security of other networks in search of weakness, or
violation of any other organization's security policy. Customers may not attempt
to interfere or deny service to any user, host, or network. This includes, but
is not limited to, flooding, mail bombing, or other deliberate attempts to
overload or crash a host or network. WKHI will cooperate fully with
investigations of violations of systems or network security at other sites,
including cooperating with law enforcement authorities in the investigation of
suspected criminal violations. Users who violate system or network security may
incur criminal or civil liability.
Each WKHI account comes fully equipped with its own pre-configured CGI-Bin.
Customers are free to use any CGI-scripts provided with their account or add any
additional ones they require. Any CGI-scripts deemed to be adversely affecting
the server performance or the network integrity may be shut down without prior
notice. CGI-script sharing with domains not hosted by WKHI is not allowed.
WKHI prohibits its customers from installing outside chat rooms on their domain,
as these tend to be a resource problem. WKHI does provide its customers a choice
of Java chat rooms to choose from for a nominal monthly charge. These chat rooms
were designed to meet the growing needs of customers and function without
hindering the performance of the servers for others.
Any web site that uses a high amount of server resources (such as, but not
limited to CPU time, memory usage, and network resources) will be given an
option of either upgrading their service level or reducing the resource used to
an acceptable level.
Background Running Programs
Background daemons in general are prohibited. WKHI will consider requests on a
per-application basis. If allowed, extra charges will be assessed based on
resource requirements for system maintenance.
WKHI currently prohibits its customers from operating IRC or IRC Bots on any of
the servers in the WKHI Network.
Commercial Advertising/ Mass Mailings
You must not use the WKHI Network, WKHI equipment or any WKHI email address in
connection with the transmission of spam, flames, mail bombs, or substantially
similar, unsolicited email messages. Your domain may not be referenced as
originator, intermediary, or reply-to address in any of the above. This
prohibition extends to the sending of unsolicited mass mailings from another
service that in any way implicates the use of the WKHI Network, WKHI equipment
or any WKHI email address. A message is considered unsolicited if it is posted
in violation of a newsgroup charter or if it is sent to a recipient who has not
requested or invited the message. For purposes of this provision, merely making
one's email address accessible to the public will not constitute a request or
invitation to receive messages.
If you are found to have spammed, without warning, WKHI
reserves the right to disable your domain. In addition, WKHI may impose a $100
penalty for each spam policy violation. WKHI solely reserves the right to refuse
or cancel service to known spammers. Lastly, WKHI reserves the right to
determine what violates this policy. As such, any violation may result in
cancellation of services without refund.
Distribution and/or Transmission of Obscene or Indecent
Speech or Materials
Violation of indecency and obscenity laws can result in criminal penalties.
Intellectual Property Rights
Material accessible to you through WKHI's Services may be subject to protection
under the United States or other copyright laws, or laws protecting trademarks,
trade secrets or proprietary information. Except when expressly permitted by the
owner of such rights, you must not use the WKHI Service in a manner that would
infringe, violate, dilute or misappropriate any such rights, with respect to any
material, which you access or receive through the WKHI Network. If you use a
domain name in connection with the WKHI Service or similar service, you must not
use that domain name in violation of any trademark, service mark, or similar
rights of any third party.
Defamatory speech distributed over the Internet can result in civil liability
for the defamer.
Refusal of Service
WKHI reserves the right at its sole discretion to refuse or cancel
service. Violation of any of WKHI's Rules and Regulations could result in a
warning, suspension, or possible account termination. Accounts terminated due to
policy violations will not be refunded.
To authenticate a cancellation request, you must email or write a written
request to do so, (giving us your account email address, account administrative
user name, password and the domain name for authentication). If this is
not possible, you may fax the notice to 904-998-0600 or mail the cancellation
notice to Website Know How, Inc. 4320 Deerwood Lake Parkway, Suite 101, #419, Jacksonville, Fl.
You must include your account email address, administrative account name,
account password and the domain on which you want to cancel the hosting.
We cannot accept cancellation requests over the phone for
Customer agrees that it will protect, indemnify, save and hold WKHI
harmless from any and all stipulations, liabilities, losses, expenses and
claims, as well as reasonable attorney's fees assessed against WKHI, its agents,
customers, officers, employees and administration that may arise or result from
any service provided or performed or agreed to be performed or any product sold
by it's customers, agents, employees or assigns. Customer agrees to defend,
indemnify and hold WKHI harmless against liabilities arising out of; (1) any
injury to person or property caused by any products sold or distributed in
association with WKHI's Services; (2) any material furnished by customer
infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright violation and any defective products sold to a customer from WKHI's
WKHI will not be responsible for any damages your business may suffer. WKHI
makes no warranties of any kind, expressed or implied for services we provide.
disclaims any warranty or merchantability or fitness for a particular purpose.
This includes loss of data resulting from delays, non-deliveries, wrong
delivery, and any and all service interruptions caused by WKHI and its
employees. WKHI reserves the right to amend or update these policies without
notice. Failure to follow any terms and conditions may result in account
WKHI furthermore expects that its customers who provide
Internet services to others will fully comply with all applicable laws
concerning the privacy of online communications. A customer's failure to comply
with those laws will violate this policy. Finally, WKHI wishes to emphasize that
in accepting services, customers indemnify WKHI for the violation of any law or
policy, that results in loss to WKHI or the bringing of any claim against WKHI.
This means that if WKHI is sued because of activities of the customer that
violate any law, or this policy, the customer will pay any damages awarded
against WKHI, plus costs and reasonable attorneys' fees.
Late date policies were updated: